Return & Refund Policy
Last updated: September 6, 2025
At Dr. Masbah Uddin Academy (academy.drmasbahuddin.com), we provide high-quality educational programs, digital content, and books (softcopy and hardcopy). This Return & Refund Policy outlines the conditions under which you may request a refund and the timeline for processing it.
1. Eligibility for Refund
Refunds are applicable under the following conditions:
- If a purchased course, workshop, digital content, or softcopy book is not delivered or accessible due to technical issues.
- If a hardcopy book is damaged, defective, or the wrong item is delivered.
- Other exceptional cases at the discretion of Dr. Masbah Uddin Academy.
Refund requests must be submitted via email to team.drmasbahuddin@gmail.com within 7–10 working days of the purchase or delivery.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Courses, digital content, or softcopy books that have been fully accessed or downloaded.
- Hardcopy books that have been used or damaged after delivery by the customer.
- Products purchased by mistake without contacting us within the refund timeline.
- Services or programs that have already commenced or been partially delivered.
3. Refund Process
Once your refund request is received and approved:
- Refunds for digital products (courses, softcopy books) will be processed via the original payment method.
- Refunds for hardcopy books may require returning the item to us before the refund is processed.
- Refunds are typically completed within 7–10 working days.
- You will receive a confirmation email once your refund has been processed.
4. Delivery Time (Books)
For hardcopy books delivered physically:
- Inside Dhaka: 5 working days
- Outside Dhaka: 10 working days
5. Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a refund, please contact us:
📧 Email: team.drmasbahuddin@gmail.com
🌐 Website: academy.drmasbahuddin.com